Good afternoon everyone,

A couple of months ago I had a Fem Fri about making communication clearer, and today I'd like to do a complementary one about making listening better. I've read this piece several times already - it's not particularly long, or particularly dense, but there's so much insight here. Things that I feel like I can work with for the long term. Here's Mandy Brown's All Communication is Lossy:

The most impactful mitigation strategy is to accept that lossiness exists. Simply adopting the mindset that signal loss is normal shifts your attention in ways that start to reduce it. Most miscommunication happens because we aren’t aware of the potential for it, or because we presume it’s unlikely rather than the default state of affairs. If you are aware of the likelihood that some of what you say is getting lost—and, conversely, that you aren’t hearing or absorbing everything that other people are trying to tell you—you are already three-quarters of the way to reducing the signal loss down to something sustainable, if not inconsequential.

https://aworkinglibrary.com/writing/all-communication-is-lossy

Have a lovely weekend,

Alex.